CMC utilizes Artificial Intelligence (AI)
Product documentation can be a great marketing asset for promoting your product and your brand. Users depend on product information to inform their purchasing decisions, so product documentation can be used to support marketing initiatives. The purpose of product documentation is to communicate relevant information about the product to the people who need that information, when they need it.
In addition, CMC tools such as an AI driven chatbot, can analyze data to deliver insights to improve processes, documentation or training to save time and improve the customer experience. These RPA tools can be injected with cognitive technology such as speech recognition and natural language processing to automate higher-order tasks that in the past required the perceptual and judgment capabilities of humans.
